Frequently Asked Questions

The presence of Bluebird Care as our on-site domiciliary care provider is an essential, integral and permanent feature of an Inspired Village.

Bluebird Care are not there just to deliver care when requested or required for residents of the apartments, but also to provide comfort to residents that help is available in the event of an emergency, accident or illness; or should their health deteriorate and their needs change accordingly.

Common questions about care

What is the CQC?

Bluebird Care is registered with the Care Quality Commission (CQC), a Government appointed body, which regulates services and aims to improve social care. It sets a range of standards; and inspects services to ensure those standards are met. It rates services, produces reports that are available for anyone to read or download; and will require providers to improve any aspect of their service when standards are not met. The person responsible for managing the service is also required to register.

What happens if I have a serious health issue requiring acute care?

Your GP may refer you to a local NHS hospital for tests or treatment as necessary. Alternatively, you may choose to see a Hospital Consultant for treatment paying privately or through private healthcare insurance. Our links with – The Centre for Advanced Screening (part of the Harley Street Clinic) can ensure our residents receive the most comprehensive and advance screening services in the UK.

The XVIII screening programme has been developed by the clinical advisory board – a group of leading clinicians from key specialities – to detect the early warning signs of health problems that can affect the quality and length of life. The advanced diagnostic equipment is capable of detecting some problems usually identified only by more invasive procedures in many hospitals.

What are the principal differences between the care I could receive in my apartment, and that in the care home?

The village centre is not yet completed, and during the construction phase, we will be assessing the care to be provided. By staying in your own home, you have the benefit of staying with your spouse or partner where relevant, all your possessions, dignity and privacy, the network and support of friends, and the continuity of care and support from the Bluebird Care staff.

Can all my care needs be met in my apartment by the Bluebird Care Team?

Yes, generally all conditions associated with becoming elderly and frail can be met in the privacy of your own home. However, whilst we are able to accommodate many of the milder forms of dementia including mild Alzheimer's disease, we are not a specialist mental health care provider and we would work with your family to identify the best option available if relevant at the appropriate time. This might involve you moving permanently to a specialist setting. We are not a substitute for many of the acute services provided in hospitals and we would need to ensure that your needs could be met at home prior to discharge.

How can I try to stay fit and healthy?

The Wellness Centre forms part of the village centre. As well as offering relaxation and leisure, this will enable healthcare professionals, both NHS and private to prescribe, advise and provide individual programmes. These include fitness, falls prevention services, stroke rehabilitation, assessment clinics, physiotherapy, long term conditions management and promotion of self-care, expert patients programmes; cognitive stimulation; pulmonary and cardiac rehabilitation programmes. Many of the clinics we run will be free of charge or nominal charge only.

If I am in bed through illness, can I still have meals prepared and delivered?

Yes, you can have meals delivered and served by a team member with a choice of meals. We can also arrange delivery of food for you to prepare yourself.

How can I summon assistance if I need it?

By using the emergency call system within your apartment, by telephone or by asking at Reception or the Bluebird Care Team Office. If you are assessed as requiring one, or you request it, you may have a pendant or wristband capable of activating the emergency call system.

How will my needs be assessed?

When you first move into the village, a Health and Wellbeing Assessment will identify any care needs; and a care plan will be prepared if appropriate. Your care plan will be overseen by a Bluebird Carer and reviewed regularly thereafter. Your plan will set out how any needs can be met, and the care team will ensure that those are met by scheduled visits to your apartment where appropriate.

Can I stay with my present GP?

Yes if you live locally prior to moving into the care village, there should be no need for any change. If you are moving from outside the area, you will need to register with a local GP.We will offer local GPs the opportunity to hold mini surgeries for residents within the Wellness Centre for their convenience as well as that of residents.

What care is available?

Most of the care required by residents is assistance with all the activities of daily living including mobility from one place to another, bathing/showering, dressing, personal hygiene, using the toilet and assistance with meals. Unfortunately health deteriorates with age. As well as the common conditions and complaints like arthritis, loss of hearing and diminished eyesight, people in their seventies and above are susceptible to a whole range of physical and mental illnesses. These include, most commonly, diabetes, coronary heart disease, osteoporosis, incontinence and dementia.

Our Bluebird Care, our domiciliary care providers are trained to assist with these as well as a whole range of other care needs resulting from disabilities, conditions and illness including neurological problems such as Multiple Sclerosis, Motor Neurone Disease and Parkinson’s disease. The range of care encompasses people needing care and support, some of who will have high dependency needs including very frail elderly, rehabilitation and post operatives; as well as end of life care at home, which the majority of us are now opting for.

Is there care available 24/7?

In Phase One there will be a 24-hour on-call service for assistance in the event of an emergency or problem. Bluebird Care staff are on site most days/evenings.

Customer questions

Is there a member of staff on site 24 hours a day?

In Phase One there will be a 24-hour on-call service for assistance in the event of an emergency or problem.

What security measures are in place?

For full peace of mind, measures will be introduced to provide security through both fencing and landscape treatment, controlled access points, 24-hour CCTV and a range of management security policies and procedures. The careful layout and arrangement of the village ensures people feel safe and secure and the ‘public’ spaces will have a high level of staff and occupier surveillance.

Is there sufficient car parking?

Separate to the lease you may be offered an allocated car parking space, which is offered under a licence.  This is renewable every 12 months.  There are spaces surrounding the apartment buildings and within the village centres.

Can friends/family come to stay with me?

Yes of course, your Inspired apartment is your home.  Our village facilities are available for them to use.  Please note that you cannot sub-let your apartment.

Can I bring a pet?

Yes you can bring a pet to live with you in the designated ‘pet friendly’ apartments.  There are some communal areas where pets are not permitted such as the library, brasserie and Wellness Centre but Inspired Villages are on the whole pet welcoming places.  Please ask for more information.

Can I make changes or improvements to my home?

Decorative work is allowed but please obtain our consent before carrying out any works to the property.

Am I responsible for my household bills?

Yes you will be in control and responsible for all household bills such as electricity, water, contents insurance and council tax.

What’s included in the fee?

Phase 1 includes:

  • Maintenance of the buildings and grounds and the village administration.
  • 24-hour on-call response.
  • Village transportation for local appointments, outings, shopping, etc.
  • Activities – a growing number of events, outings and activities will be available.  Extra costs will be charged for entrance fees and tickets for theatre trips, concerts, etc.
  • Telephone, television and WiFi for residents’ apartments.
  • Insurance, maintenance and repair contracts for the exterior of the buildings including window cleaning.

The following services are available in Phase 1 at an extra cost:

  • Lounge/coffee shop for morning coffee/light lunch/afternoon tea.
  • Home care – for housekeeping, personal care, shopping and accompanying residents on local outings.

How much is the service/maintenance charge?

£60 per week for Phase 1 due to availability of services at this time.  It will increase once the Village becomes fully operational.  Please ask our sales team for more information.

Is there a minimum age restriction for residents?

A minimum age of 65 applies.  If you are part of a couple, then only one of you needs to meet the minimum age.  And despite the name suggestion, you don’t actually need to be retired to live in an Inspired Village.

Can I choose my kitchen?

A carefully chosen selection of work surfaces, doors finishes, and floor options are available for early phase buyers to bespoke their kitchens. Once the build progresses to kitchens being fitted then the choice would be defined as ‘Designers Choice’. Once purchased then owners are of course able to make changes, within reason. The designers choice will be the default fit to all properties however there will be an opportunity to chose from 3 work surfaces to include the option of granite, a choice of handles and a choice of shaker style door fronts or simple gloss white doors.

Will village transport be available for people who buy in phase one ?

Yes of course!

What’s happening about recycling?

Each apartment will be fitted out with different coloured recycling bins.  Yes we are looking at having a central recycling area and feeding that by way of mobile bins on the trailer located in parts of the village for specific times during the week.  There will also be some recycling areas which are available for people to dispose of packaging and other material at any time.  However in such a relatively small community we may just revert to picking up the phone and asking the handy man to collect the packaging and take it directly to the central area.


What is happens if we have a second car?

We certainly aim to resolve individual requirements wherever we can. Parking is always an issue on new village developments due to restrictions placed on us by the planners, and for this reason we restrict parking to one place and do not provide a dedicated place for those without a car. There is visitor parking allocated as well. In the early years people tend to have more cars than later on when the village matures, and so if a second car is an absolute necessity then we would aim to advise about local storage. Some more rural villages provide greater opportunities for additional parking. It is of course in everyone’s interest that parking is discreet and does not dominate the village landscape.


Do apartments have adequate storage space?

All apartments have storage designed into them. We fully understand that storage is a major issue for people downsizing however, through experience, central storage becomes unmanageable and can often grow beyond control. Each apartment will have reasonable storage areas located mainly in the hall ways. Those apartments that share a lift and common access have a store area which will be subdivided into sections creating approx 1.5m3 of space. (There is no similar provision for the walk up apartments in the village centre however, there will be caged store areas for suitcases etc for each apartment). We are working closely with a comprehensive storage company and we’re hoping to deliver a package deal which can be between 2m3 to half a garage or a garage. Please call for more details.

What level of support/care is available?

Bluebird Care, our domiciliary care provider is registered with the Care Quality Commission (CQC), a Government appointed body, which regulates services and aims to improve social care. 

Their team is here, not just to deliver care when requested or required for residents of the apartments, but also to provide comfort to residents that help is available in the event of an emergency, accident or illness; or should their health deteriorate and their needs change accordingly.

All the care plans and delivery of care are overseen by a Registered Nurse who will provide bespoke advice to any resident on an individual basis.k

Can I sell my home if I wish?

You can sell your home and we reserve the right to buy your property first.  There will be fees to pay when the property is sold and these will be explained to you in detail when you first contact us to express your interest in buying an apartment. But in summary, the fees will amount to between 4% and 10% of the sale price of the apartment depending upon how long you have owned the property at the time you sell. We recommend that your solicitor checks through them and fully explains them to you.

Will I own the apartment where I live?

Inspired apartments are offered on a leasehold basis, which is how most flats and apartments are sold.  Leasehold gives you ownership of a portion of the building (your apartment) for a set period of time.  At Inspired Villages this is for the remainder of a 125 year lease which began on 18th January 2017.  Your lease is a legal document so we recommend your solicitor checks through it with you.