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We are committed to providing a professional service to all our clients and customers. If things go wrong we need you to tell us about them. This will help us to improve our service going forward and resolve issues as soon as possible.
We will acknowledge your complaint within 3 working days, and will respond to your complaint within 15 working days. Please be aware that you have up to 12 months from the date of this email/letter to refer your complaint to the Ombudsman in writing, although it is preferable that you do so as soon as possible if you wish to pursue this matter further.